Refund policy
Return and Refund Policy
Digital Products (Guides & Downloads)
Due to the nature of digital products, all sales of downloadable guides are final once the file has been accessed or downloaded. We do not offer refunds on digital purchases unless the file is faulty or corrupted.
If you experience a technical issue with your download, please contact us at hello@remywilliamsco.com and we'll make it right.
Physical Products (Merch)
We have a 30-day return policy for physical items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at hello@remywilliamsco.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Exceptions / Non-returnable Items We cannot accept returns on sale items or gift cards.
Exchanges The fastest way to get what you want is to return your item and once accepted, make a separate purchase for the new item.
European Union — 14 Day Cooling Off Period If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unworn, unused, with tags, and in original packaging.
Refunds We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at hello@remywilliamsco.com.